1. Overview
We want you to be fully satisfied with your purchase. This Return & Refund Policy explains the process for returning products and requesting refunds.
2. Eligibility for Returns
To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Certain products may be exempt from returns (e.g., digital downloads or personalized items).
3. Return Process
To initiate a return, please contact our support team at info@example.com within 7 days of receiving your product. Provide your order number and reason for the return. We will guide you through the return process.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.
5. Partial Refunds
Certain situations may qualify for partial refunds, such as products not in their original condition, damaged, or missing parts. The amount will be communicated during the inspection process.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective product). We recommend using a trackable shipping method for returns.
7. Contact Us
For any questions regarding returns or refunds, please contact our support team at info@example.com. We are here to assist you.